Group Travel
Terms & Conditions

1. RESERVATIONS & NON-REFUNDABLE DEPOSITS

A reservation is not confirmed until the required deposit has been successfully received.

The $250 deposit is non-refundable for traveler-initiated cancellation, subject to the no-match roommate option in Section 10. The deposit secures the traveler's reservation and will not be refunded if the traveler later cancels, becomes unable to travel, or otherwise chooses not to participate, except where otherwise required by law.

Payments made after the initial deposit are not automatically non-refundable. Those payments are subject to the cancellation and refund schedule established for the specific trip, except in cases of cancellation for nonpayment as described below.

Each trip may have different payment deadlines and cancellation terms. Travelers are responsible for reviewing the terms displayed on their specific trip booking page before making a reservation.

2. PAYMENT OPTIONS & FINAL PAYMENT

Bookings are set up with a monthly payment schedule. Automatic charges are optional and may be selected at checkout.

Travelers may pay in full or make additional payments at any time, provided the entire trip balance is paid in full by the final-payment deadline stated at checkout.

Travelers who voluntarily enroll in an automatic payment plan authorize the applicable payment processor to charge the payment method provided according to the selected schedule.

Regardless of the payment option selected, the traveler remains responsible for ensuring that the reservation is paid in full by the final-payment deadline.

3. DECLINED, RETURNED & FAILED PAYMENTS

If a payment is declined, returned, reversed because of insufficient funds, or otherwise unsuccessful, the traveler will be notified.

An applicable $35 Non-Sufficient Funds/Returned Payment Fee will be assessed.

The traveler will have 10 calendar days from the date of notification to resolve the outstanding payment and applicable fee.

If the outstanding amount is not paid within the 10-day period, The Grand Global Experience reserves the right to cancel the reservation for nonpayment.

If a reservation is canceled for nonpayment after the 10-day cure period, amounts previously paid toward that reservation will be non-refundable, except where otherwise required by law.

4. REINSTATEMENT OF A CANCELED RESERVATION

A traveler whose reservation has been canceled for nonpayment may request reinstatement. Reinstatement is not guaranteed and is subject to availability.

If reinstatement is approved, the traveler must pay a $100 reinstatement fee, all outstanding past-due payments, any applicable returned-payment fees, and any increase in price resulting from changes in availability or travel components.

The Grand Global Experience cannot guarantee that the traveler's original room category, package, rate, roommate arrangement, accommodations, activities, or other travel components will remain available after cancellation.

5. THIRD-PARTY PAYMENT PROCESSING FEES

Payments may be processed through an authorized third-party payment processor.

Third-party payment processing fees are separate from the advertised trip price unless specifically stated otherwise and are the responsibility of the traveler.

These may include credit/debit card processing fees, ACH or bank fees, currency-conversion charges, international transaction fees, or other fees imposed by a financial institution or payment-processing provider.

The Grand Global Experience does not control fees independently imposed by third parties. Processing fees may be non-refundable according to the policies of the applicable processor or financial institution.

6. CANCELLATIONS & REFUNDS

All traveler cancellation requests must be submitted in writing to info@thegrandglobalexperience.com.

The $250 initial deposit is non-refundable for traveler-initiated cancellation, subject to the no-match roommate option in Section 10.

For ordinary traveler-initiated cancellations, payments made beyond the deposit are subject to the cancellation and refund schedule established for the traveler's specific trip.

Because each destination and travel experience is different, cancellation deadlines and refund eligibility may vary from trip to trip. The cancellation policy displayed on the traveler's booking page at the time of booking becomes part of the traveler's agreement with The Grand Global Experience.

Failure to travel does not automatically qualify a traveler for a refund.

7. REQUIRED TRAVEL & MEDICAL INSURANCE

Travel insurance that includes appropriate medical coverage while traveling is required for all Grand Global Experience travelers. For Greece journeys, policies must include at least $50,000 in emergency medical coverage and $100,000 in emergency medical evacuation. For Bali journeys, at least $100,000 in emergency medical coverage and $250,000 in emergency medical evacuation.

Travelers are responsible for purchasing their own coverage and ensuring that the policy is appropriate for their destination, trip cost, age, health circumstances, and individual needs.

Travelers should consider coverage for trip cancellation and interruption, emergency medical treatment, emergency medical evacuation and repatriation, travel delays and missed connections, and lost, delayed, or damaged baggage.

When available, travelers may also consider Cancel For Any Reason (CFAR) coverage.

Insurance policies have their own eligibility requirements, exclusions, deadlines, benefit limits, and claim procedures. Travelers are responsible for reviewing and understanding their policy.

The Grand Global Experience is not the insurance provider and cannot guarantee the approval or payment of an insurance claim. Proof of insurance may be required before departure.

8. ROOM OCCUPANCY

Travelers are responsible for selecting the appropriate occupancy when booking.

Travelers who book together and identify one another as roommates are responsible for their own roommate arrangements.

If a traveler's chosen roommate cancels, the remaining traveler may become responsible for any additional cost resulting from the change in occupancy. The Grand Global Experience will make reasonable efforts to assist when possible, but cannot guarantee that another roommate will be available.

9. ROOMMATE MATCHING PROGRAM

When offered for a particular trip, The Grand Global Experience may provide roommate matching as a courtesy to solo travelers who wish to book shared occupancy.

Travelers participating in roommate matching will be matched with another traveler of the same gender on a first-come, first-served basis, subject to availability.

To assist with matching, travelers may be required to complete a roommate questionnaire. Information requested may include age or age range, interests, sleep and wake preferences, smoking/non-smoking preferences, social and activity preferences, room habits, and other reasonable compatibility preferences.

The Grand Global Experience will use the information provided to make a reasonable effort to identify a compatible match. Roommate matching is not a guarantee of compatibility.

The Grand Global Experience cannot guarantee another person's personality, habits, cleanliness, sleeping patterns, social preferences, lifestyle, behavior, or personal choices.

10. ROOMMATE CONDUCT & CONFLICTS

Travelers participating in roommate matching are expected to communicate respectfully, respect personal property and shared spaces, and make reasonable efforts to coexist throughout the trip.

Normal personality differences, disagreements, snoring, different sleeping schedules, room-temperature preferences, social habits, or other compatibility issues do not automatically entitle a traveler to a refund or complimentary room change.

If a traveler chooses to leave a roommate arrangement and requests separate accommodations, the traveler requesting the change will be responsible for any additional cost, including a single-occupancy supplement, subject to availability.

Harassment, threats, violence, theft, intentional property damage, discriminatory conduct, or behavior creating a legitimate safety concern will not be tolerated and should be reported immediately.

If no roommate match is available by the applicable cutoff date (90 days before departure for Greece, 60 days for Bali), the traveler may choose to upgrade to single occupancy at the applicable rate or receive a refund of payments made. This no-match refund option is an exception to the ordinary $250 non-refundable deposit rule.

11. PASSPORTS, VISAS & ENTRY REQUIREMENTS

Travelers are solely responsible for obtaining and maintaining all documentation necessary for travel, including passports, visas, entry authorizations, required health documentation, and any other documents required by the destination or transit countries.

Travelers are responsible for ensuring that the name provided with their reservation matches their required government-issued travel documents.

Failure to obtain required documentation, denial of boarding, or denial of entry into a destination does not automatically entitle the traveler to a refund.

12. AIRFARE & TRANSPORTATION

Unless specifically stated as included in the traveler's package, airfare is not included.

Travelers are responsible for booking flights that comply with the arrival and departure instructions provided for their trip.

The Grand Global Experience is not responsible for independently booked flight delays, cancellations, missed connections, schedule changes, baggage issues, or other airline-related disruptions outside its control. Travelers are responsible for additional expenses resulting from independently arranged transportation.

13. ITINERARY CHANGES

Travel itineraries are subject to change.

Accommodations, transportation, activities, restaurants, excursions, schedules, and other components may be modified because of availability, weather, safety concerns, operational requirements, governmental actions, transportation disruptions, or other circumstances beyond reasonable control.

When necessary, The Grand Global Experience will make reasonable efforts to provide a comparable alternative. Changes that do not materially alter the overall travel experience do not automatically entitle a traveler to a refund.

14. TRAVELER CONDUCT

Travelers are expected to conduct themselves respectfully toward fellow travelers, roommates, trip hosts, guides, drivers, hotel personnel, vendors, and members of the public.

The Grand Global Experience reserves the right to take reasonable action when a traveler engages in violence or threats of violence, harassment, illegal activity, theft or intentional property damage, serious or repeated disruptive conduct, or conduct that creates a legitimate safety concern.

When reasonably necessary for safety or the continuation of the group experience, a traveler may be removed from an activity or trip. Any additional accommodations, transportation, airfare, or other expenses resulting from such removal will be the traveler's responsibility, subject to applicable law.

15. HEALTH, MOBILITY & PARTICIPATION

Travelers are responsible for reviewing the itinerary and determining whether they are physically capable of participating in the trip and its activities.

Trips may include walking, stairs, uneven terrain, boats, water activities, extended excursions, heat, elevation changes, or other physical requirements.

Travelers requiring accommodations should notify The Grand Global Experience as early as possible so that reasonable requests can be communicated where appropriate. Not every accommodation can be guaranteed.

16. THIRD-PARTY TRAVEL SERVICES

The Grand Global Experience coordinates travel arrangements involving independent hotels, transportation providers, airlines, tour operators, activity providers, restaurants, guides, and other travel-related businesses.

These businesses are independent entities and may maintain their own terms, policies, schedules, cancellation requirements, and operating procedures.

To the extent permitted by applicable law, The Grand Global Experience is not responsible for the acts or omissions of independent third-party service providers.

17. EVENTS BEYOND REASONABLE CONTROL

Travel may be affected by circumstances beyond the reasonable control of The Grand Global Experience, including severe weather, natural disasters, strikes, civil disturbances, governmental restrictions, public-health emergencies, transportation interruptions, supplier disruptions, or similar extraordinary circumstances.

Refunds, credits, rescheduling options, or other remedies resulting from these circumstances will depend upon the specific circumstances, applicable third-party policies, insurance coverage, and applicable law.

18. CHARGEBACKS & PAYMENT DISPUTES

Travelers agree to contact The Grand Global Experience regarding billing questions, cancellation concerns, refund requests, or payment disputes so that the matter can be reviewed.

Initiating a chargeback does not automatically cancel or override the Terms & Conditions, cancellation policy, or refund policy agreed to at booking.

If a traveler initiates a chargeback or payment dispute, The Grand Global Experience reserves the right to provide relevant documentation to the payment processor, financial institution, or card issuer, including the traveler's signed Terms & Conditions, booking confirmation, payment records, cancellation and refund policies, communications, proof of authorization, records of travel arrangements, and evidence of services provided or reserved.

Travelers must not knowingly misrepresent an authorized transaction as fraudulent or claim that a payment they knowingly made or authorized was unauthorized.

Nothing in these Terms & Conditions prevents a traveler from exercising legitimate rights available under applicable consumer-protection laws or payment-card rules.

18A. THIRD-PARTY PAYMENT & TRAVELER IDENTIFICATION

When a reservation is paid in whole or in part by someone other than the traveler (a parent, family member, friend, or any third party), the full legal name of each traveler must be provided at the time of booking and must match the name on the reservation, the payment record, and any credit card authorization used for payment.

The person submitting payment confirms they are authorized to use the payment method provided and that they know the identity of the traveler(s) they are paying for. The Grand Global Experience is not responsible for payment disputes arising from a payer's failure to accurately identify the traveler(s) associated with their payment.

The Grand Global Experience reserves the right to request the traveler's full legal name and government-issued ID before confirming or honoring a reservation paid by a third party.

19. PRICING & AVAILABILITY

Prices and availability are subject to change until the required deposit has been received and the reservation has been confirmed.

The Grand Global Experience reserves the right to correct obvious typographical, mathematical, or publishing errors, subject to applicable law.

Changes requested by a traveler after booking may result in additional charges.

20. TRAVELER INFORMATION

Travelers are responsible for providing accurate information, including their legal name, date of birth, contact information, passport information when required, and any other information necessary to complete travel arrangements.

The traveler may be responsible for costs resulting from incorrect information that they provide.

21. ELECTRONIC COMMUNICATIONS & SIGNATURES

Travelers consent to receiving trip-related communications electronically, including booking confirmations, invoices, payment notices, itinerary updates, forms, and other important travel information.

By electronically signing through the booking platform, the traveler agrees that the electronic signature represents their acknowledgment and acceptance of these Terms & Conditions.

22. LIABILITY AND RESPONSIBILITY

The Grand Global Experience, including hosts Kalisha Smith and Lolita Jackson, acts solely as an organizer and coordinator of group travel experiences and is not the provider of transportation, lodging, tours, or activities. All travel services are provided by third-party suppliers and The Grand Global Experience is not liable for their acts, errors, omissions, or negligence.

Travel involves inherent risks including transportation accidents, illness, weather, crime, and wildlife interactions, and by booking, travelers voluntarily assume those risks. To the fullest extent permitted by law, travelers release The Grand Global Experience, its hosts, and its agents from any claims arising out of the journey, except to the extent caused by gross negligence or willful misconduct of the hosts.

Travelers are responsible for their own belongings at all times. The Grand Global Experience reserves the right to modify itineraries for safety, weather, or supplier availability without liability.

23. MINIMUM AGE

Travelers must be 18 years of age or older to book and participate in group journeys.

24. PHOTO AND MEDIA RELEASE

Travelers consent to The Grand Global Experience's use of photographs and video taken during journeys in social media, marketing, and promotional materials. Travelers who prefer not to appear may notify the hosts in writing before departure.

25. GOVERNING LAW AND SEVERABILITY

These Terms & Conditions are governed by the laws of the State of Ohio, without regard to conflict-of-law principles, and any disputes shall be resolved in the courts located in Montgomery County, Ohio. If any provision is found unenforceable, the remaining provisions continue in full effect.

26. TRAVELER ACKNOWLEDGMENT

• I have read and understand these Terms & Conditions.

• I understand that the $250 deposit is non-refundable for my own cancellation, subject to the no-match option in Section 10.

• I understand that my booking has a monthly payment schedule, automatic charges are optional, and my reservation must be paid in full by the final-payment deadline.

• I understand that a failed or returned payment may result in a $35 fee and must be resolved within 10 calendar days.

• I understand that a reservation canceled for nonpayment may be reinstated only if approved and will be subject to a $100 reinstatement fee, outstanding amounts, applicable fees, availability, and any price changes.

• I understand that third-party payment processing fees may apply and are my responsibility.

• I understand that payments beyond the deposit are governed by the cancellation schedule for my specific trip, except that amounts paid may become non-refundable if my reservation is canceled for nonpayment after the 10-day cure period.

• I understand that travel insurance meeting the destination-specific medical and evacuation minimums is required.

• I understand that roommate matching, when offered, is a courtesy and does not guarantee compatibility.

• I understand that I am responsible for passports, visas, entry documents, and other travel requirements.

• I understand and agree to the cancellation, payment, chargeback, roommate, conduct, and other policies contained in this agreement.

BY ELECTRONICALLY SIGNING THIS DOCUMENT, I ACKNOWLEDGE THAT I HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.

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